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Sometimes our clients become "former clients". Sometimes prospects appear to be moving forward towards becoming new clients when they become "stuck". They just seem to wither away. Sometimes one of our clients becomes angry with us. Perhaps we made an error, perhaps they just think we did.
Whatever the case, there are times when we need the ability to correct these problems. It can be very useful to use a system we call "falling on the sword."
When your client is upset with you....
"I take full responsibility."
"It's all my fault."
"I'm sure I've done something to offend you."
"I apologize. You're upset with me."
What about those clients who just seem to wither away?
"I'm a bit confused. My understanding was that I was going to hear from you today. My fault, I must have written down the wrong date."
You might find this effective for those clients who are "stuck"...
"You say you're considering my proposal. I'm surprised to hear you say that."
In any sales situation, the only person you can control is yourself. By using these thoughts, you can get the momentum moving again.
Chances are, your client will step in and "rescue" you. You're on your way to a sale!
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