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The Twelve Rules of Disney

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Direct from the House of Mouse...

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Mike McVay
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Mike McVay , President, McVay Media

Mike McVay is founder and President of McVay Media, a full-service consultancy, serving Adult Contemporary, Country, CHR, Oldies, Rock, Sports, and News/Talk radio stations.  McVay’s 35 years of broadcast experience include stints as an Owner, General Manager, Program Director, and Air Personality.

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  1. There are no customers. They’re Visitors or Guests.

  2. There are no employees. They are Actors and Actresses.

  3. There is no personnel department. It is “Casting.”

  4. They teach the history of Disney in a class titled “Traditions.”

  5. The park is the “Stage Area.”

  6. Nothing is ever out of place on the stage … they all pickup litter.

  7. Actors who wear costumes ALWAYS remain in character.

  8. When getting into a costume, the head goes on first.
  9. When you add a ride to the park, you replace the Lowest Ride in the park.

  10. “Low Ride Out” is how they keep the park from becoming cluttered.

  11. They do NOT sell beer in the Magic Kingdom. It doesn’t belong there.

  12. The goal of every Disney actor is to EXCEED the expectations of their guests.
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